Refund policy

Return & Refund Policy

Last updated: October 30, 2026

At AVÉRA, we want you to shop with confidence. If something isn't right with your order, we're here to help.

14-Day Returns

We accept eligible return requests within 14 days of delivery.

To qualify for a return, your item must be:

Unused, unworn, and in its original condition.
Returned with its original packaging and included accessories.
Accompanied by proof of purchase or your order number.

To start a return, contact us at info@byavera.com with your order number and reason for the return.

Please do not send items back without receiving return authorization and instructions. The original shipping address may not be an authorized return location.

Return Shipping

For returns due to a change of mind, personal preference, or an incorrect item selection, customers are responsible for return shipping costs.

If you receive an item that is damaged, defective, or incorrect, AVÉRA will cover necessary return shipping costs when a physical return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us promptly, preferably within 30 days of delivery.

Include your order number and clear photographs of the item and packaging when available.

We will review the issue and arrange an appropriate replacement or refund at no additional cost to you.

This reporting timeframe does not limit any rights provided by applicable consumer protection laws.

Refunds

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within five business days of approval. Your bank or payment provider may take additional time to process the refund.

Original shipping costs are generally nonrefundable for change-of-mind returns. Shipping costs will be refunded when required by law or when applicable due to a defective or incorrect order.

Exchanges

We do not currently offer direct exchanges.

If you would like a different color or style, please contact us about returning your original item and place a separate order for your preferred product.