Returns & Refunds

Last updated: October 30, 2026

At AVÉRA, we want you to feel confident with your purchase. If something isn't right, contact us at info@byavera.com and include your order number.

14-day returns

We accept requests for eligible returns within 14 days after delivery. Items must be unused, unworn, in their original condition, and returned with their original packaging and included accessories. Contact us before sending anything back so that we can provide authorization and the correct return address. Our fulfillment partners' sender addresses are not customer return addresses.

Return shipping

For change-of-mind returns or a customer ordering the wrong style or color, the customer pays return shipping. For a confirmed faulty, damaged, or incorrect item, AVÉRA will cover necessary return shipping when a physical return is required.

Damaged, defective, or incorrect items

Inspect your package on arrival. If an item is faulty, damaged, or not what you ordered, email us promptly—preferably within 30 days—with your order number and clear photographs of the issue and packaging if available. We will investigate and arrange an appropriate refund or replacement without additional cost where required. This requested reporting timeframe does not limit your legal rights.

Refunds

When an approved return is received and inspected, we will notify you of our decision. We generally initiate an approved refund to the original payment method within five business days after approval; your payment provider may take additional time to post it. Original shipping charges are generally nonrefundable for change-of-mind returns, but are refunded where required by law or where an applicable defect or error justifies them.

Exchanges and cancellations

We do not currently provide direct exchanges. Contact us about your return and place a separate order for the preferred item. Sale items ordinarily follow the same return conditions unless clearly marked final sale before checkout; legal rights for defective or misdescribed goods remain unaffected.

To request cancellation, email us immediately. We will try to cancel before processing or dispatch, but cannot guarantee cancellation after fulfillment has begun. Applicable statutory rights remain unaffected.